With the plethora of available technology tools promising to improve the customer experience, it’s safe to assume that many of you have deployed more than one of them to increase your chances of success . The implementation of myriad technology applications can provide significant benefits if they are utilized properly. Data gleaned from multiple on-site ...

2009 was the first year since 2005 that the number of data breach incidents recorded actually dropped. If that makes you feel a little more secure — there is a counter side. The same site reports on personal records that have been exposed: 220 million records in 2009 as compared with 35 million in 2008. ...

2009 was the first year since 2005 that the number of data breach incidents recorded actually dropped. If that makes you feel a little more secure — there is a counter side. The same site reports on personal records that have been exposed: 220 million records in 2009 as compared with 35 million in 2008. ...

Google’s (Nasdaq: GOOG) bid to secure the digital rights to millions of books remains under attack from rivals and other critics trying to block a revised legal settlement that would unlock a vast electronic library. The opposition fired its latest salvo Thursday, the deadline for filing objections with U.S. District Judge Denny Chin in New ...