With the plethora of available technology tools promising to improve the customer experience, it’s safe to assume that many of you have deployed more than one of them to increase your chances of success . The implementation of myriad technology applications can provide significant benefits if they are utilized properly. Data gleaned from multiple on-site ...

Not surprisingly, most folks see CES as a watershed event for tracking the latest in current, emerging and future consumer electronics trends. So why did I travel to CES 2010 in search of products related to business IT? Pure contrariness is one reply, but let’s also toss in the common, if sometimes subtle, linkages between ...

The New York Times says it will charge readers for full access to its Web site starting in 2011, a risky move aimed at drawing more revenue online without driving away advertisers that want the biggest possible audience. The potential pitfalls have made most other major newspapers hesitant to take a similar step. However, after ...

Google’s (Nasdaq: GOOG) bid to secure the digital rights to millions of books remains under attack from rivals and other critics trying to block a revised legal settlement that would unlock a vast electronic library. The opposition fired its latest salvo Thursday, the deadline for filing objections with U.S. District Judge Denny Chin in New ...