With the plethora of available technology tools promising to improve the customer experience, it’s safe to assume that many of you have deployed more than one of them to increase your chances of success . The implementation of myriad technology applications can provide significant benefits if they are utilized properly. Data gleaned from multiple on-site ...

The Gray Lady may once again ask for some green if you want to view something that’s black and white and read all over. Reports surfaced over the weekend that The New York Times is about to announce another attempt at a paid-access business model for its Web site, with management apparently deciding that a ...

The New York Times says it will charge readers for full access to its Web site starting in 2011, a risky move aimed at drawing more revenue online without driving away advertisers that want the biggest possible audience. The potential pitfalls have made most other major newspapers hesitant to take a similar step. However, after ...

Oracle (Nasdaq: ORCL) says it will focus strongly on customer service and support for customers of both its products and those of Sun Microsystems (Nasdaq: JAVA), whose acquisition it completed on Wednesday. “We believe our customers deserve the best level of support and it’s our job to make that extremely compelling,” Juergen Rottler, executive vice ...