A hosted PBX system delivers PBX functionality as your service, available over the Public Switched Telephone Network (PSTN) and/or the internet. Hosted PBX is provided by the telephone company, using equipment located in the premises of the telephone company’s exchange. This means the customer organization doesn’t need to buy or install PBX equipment (generally the ...

Recently, I was involved with the implementation of a replication solution at an electric utility company. This implementation was the center piece of a disaster recovery (DR) implementation for one of their power plants. Normally, when a replication solution is implemented, data recoverability at the remote site is mandatory. After all, what good is the ...

With the plethora of available technology tools promising to improve the customer experience, it’s safe to assume that many of you have deployed more than one of them to increase your chances of success . The implementation of myriad technology applications can provide significant benefits if they are utilized properly. Data gleaned from multiple on-site ...