From increased morale to increased organizational productivity and career development, the benefits of an organization that actively supports mentoring are numerous. However, successful mentoring programs such like Premier Mentoring, do not just happen. Organizations must first make a strong business case to demonstrate why the organization should devote the time, attention and resources required to ...

A hosted PBX system delivers PBX functionality as your service, available over the Public Switched Telephone Network (PSTN) and/or the internet. Hosted PBX is provided by the telephone company, using equipment located in the premises of the telephone company’s exchange. This means the customer organization doesn’t need to buy or install PBX equipment (generally the ...

With the plethora of available technology tools promising to improve the customer experience, it’s safe to assume that many of you have deployed more than one of them to increase your chances of success . The implementation of myriad technology applications can provide significant benefits if they are utilized properly. Data gleaned from multiple on-site ...

Oracle (Nasdaq: ORCL) says it will focus strongly on customer service and support for customers of both its products and those of Sun Microsystems (Nasdaq: JAVA), whose acquisition it completed on Wednesday. “We believe our customers deserve the best level of support and it’s our job to make that extremely compelling,” Juergen Rottler, executive vice ...