With the plethora of available technology tools promising to improve the customer experience, it’s safe to assume that many of you have deployed more than one of them to increase your chances of success . The implementation of myriad technology applications can provide significant benefits if they are utilized properly. Data gleaned from multiple on-site ...

Google’s (Nasdaq: GOOG) bid to secure the digital rights to millions of books remains under attack from rivals and other critics trying to block a revised legal settlement that would unlock a vast electronic library. The opposition fired its latest salvo Thursday, the deadline for filing objections with U.S. District Judge Denny Chin in New ...

Oracle (Nasdaq: ORCL) says it will focus strongly on customer service and support for customers of both its products and those of Sun Microsystems (Nasdaq: JAVA), whose acquisition it completed on Wednesday. “We believe our customers deserve the best level of support and it’s our job to make that extremely compelling,” Juergen Rottler, executive vice ...